Privacy Policy

INTRODUCTION

Chocs with Love cares about your privacy and wants you to be familiar with how we collect, use, and disclose data. This Privacy Statement covers the collection, use, and disclosure of data collected while you use or browse this website. This Privacy Statement also describes your legal rights in relation to such data. Our website address is: https://chocswithlove.com.

1. Data Collection

We collect or obtain data relating to you in a variety of ways, as described below. Such data may include personal data that identifies you as an individual or can be reasonably linked to your identity. 

When you buy goods, submit questions, request information, or give us feedback via this Site, we may ask you for data, like your name, postal address, telephone number, and email address so we can respond or make a delivery. 

We automatically receive certain data about the computer or device you are using when you visit this Site, including: your Internet Protocol (IP) address; information about the browser or type of device you are using; data collected through cookies, pixel tags, and other similar technologies.

2. Processing of your personal data 

Under the GDPR (General Data Protection Regulation) we control or process any personal information about you electronically to fulfil your order that you have paid for. This information will be shared with couriers, in order to complete the delivery of goods.

We may also use data to Contact you about our products and services or provide you with promotional materials or offers.

Note that you may unsubscribe from a Chocs with Love mailing list at any time by clicking on the ‘unsubscribe’ link in any of our marketing communications to you. After you unsubscribe, we will not send you further marketing communications, but we may continue to contact you to the extent necessary for the purposes of any services you have requested.

3. Data security and protection 

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

We will never use your personal data to advertise, promote, or market third-party goods or services to you. Additionally, we will not license or publish any of your personal data. We do not and will not sell any personal data to third parties for their own commercial use. 

We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

PERSONAL INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE

4. When you visit our website, we’ll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated, identifier.

5. As you browse our website we’ll continue to collect information about the website pages that you look at during your visit, how long you visit them, and what links you click on each page. We may also record what keywords you used to locate our website and what third-party website referred you to our website.

6. The information we collect about you is referred to as Device Information. It’s not personally identifiable to you (for example, we don’t collect or associate your name or address with this Device Information) and it’s not stored on our systems for any longer than we need to store it in order to allow you to use our website for the purposes in which it is intended.

7. We collect Device Information from you using Cookies. These are small data files that are placed on the browser you use, on your device, to visit the website. Cookies often include an anonymous and unique identifier (so we know it’s your device).

8. Certain cookies are placed on our website in order to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Where cookies we place on your computer are:

– Not identifiable to you as a living person, and
– Only placed in order to fulfil the inherent functions of an ecommerce website

we won’t ask for your permission before we place them.

9. We may, from time to time, also collect information about your actions on the website and record those actions in log files. This data will include your IP address and may include the device that you are using, the browser that you are using, your internet service provider and be attached to date and time stamps. We’ll only include this information for as long as necessary.

PERSONAL INFORMATION WE COLLECT WHEN YOU MAKE A PURCHASE OR REGISTER FOR AN ACCOUNT

10. When you use our website to make a purchase of one of the goods or services that we offer for sale, or when you register for an account on our website (without making a purchase) you may be asked to provide certain personal information about you.

11. Such information we collect may include:

– Your name
– Your address
– Your contact information (like your telephone number or email address)
– Your date of birth

12. When you make a purchase on our website you may also be asked to enter your credit or debit card details. You may be redirected to a ‘payment gateway’ website to enter your card details, or you might be asked to enter these directly onto our website.

13. Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to ‘store’ your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then send back a secure ‘token’ which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.

Where you wish, you can always delete a stored card within your customer account.

14. We call this data Personal Information.

HOW WE USE PERSONAL INFORMATION AND DEVICE INFORMATION

15. We use Device Information we collect in order to help us screen for potential risk and fraud, to improve and optimise our website (by generating data about how our customers browse and interact with our website) and to analyse the success of our marketing and other advertising campaigns.

16. We use Personal Information that we collect to fulfil any order that you place and to communicate with you as one of our customers. We may also use this information to screen for potential risk and fraud.

17. With your consent, we may, from time to time, provide you with information or advertising relating to the products and services that we provide.

SHARING YOUR PERSONAL INFORMATION AND DEVICE INFORMATION

18. We will share personal information and device information with third parties in their capacity as a data processor on our behalf. We’ll only share your information with third parties in so far as they assist us with using your information.

19. We may also share your personal information and device information in order to comply with applicable laws and regulations or to respond to any lawful request for information we receive, or to otherwise protect our rights.

RE-MARKETING AND BEHAVIOURAL ADVERTISING

20. We may, from time to time, share your device or personal information to provide you with targeted advertisements or marketing communications we believe might be of interest to you. This may include sharing some of your information with third party networks such as Google, Bing or Facebook.

DO NOT TRACK

21. Our website does not alter it’s data collection and use practices when we see a Do Not Track signal from your browser.

GDPR

22. If you are a resident of a country where the European Union’s GDPR is applicable, you have certain rights.

23. To exercise your rights to access your data, receive a copy of that data, or to rectify a mistake, please contact us.

GENERAL TERMS

24. This privacy policy may be updated from time to time, in order to reflect changes to our business practices or for other operational or legal reasons.

25. For more information please contact us using the details below.

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